CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: sales@rosecollectionrg.com
or fill in our contact form:
FAQ
01
I’ve found the abaya I want but can’t select my size
You have the opportunity to locate the ideal size of the abaya that suits you perfectly by referring to the size guidelines provided on the Instagram page.
03
Has my order been sent yet ?
Kindly check your order history in your account, we provide the tracking number for every order. Tracking information will also be sent to your email address
05
Part of my order is missing
No worries! Please contact us through our WhatsApp number or fill in the customer service form and we will get back to you shortly
07
Which methods of payments can I use?
We use a highly secure payment provider which is Stripe. With Stripe, you can pay through PayPal, Visa, Mastercard and other payment methods.
09
Is it safe to order online?
Yes! We made sure to use the most secure payment method provider which is used by the biggest companies world wide. This ensures the safety of our customers.
02
Can you give me more information about the abaya?
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Under the abaya, you are provided by a description that mentions information about the name, color, material and the prices in multiple currencies
04
Can I track my order ?
Certainly, you can do so by checking the tracking number provided on your order
06
You’ve sent me the wrong items
No worries! Please contact us through our WhatsApp number or fill in the customer service form and we will get back to you shortly
08
I forgot to use my discount code
If you have a valid discount code, please add it before checkout. If you are still having trouble adding your discount code, please message us on Whatsapp or send us an email at sales@rosecollectionrg.com
10
Delivery - How much is it and how long does it take?
Depending on your location, delivery will take 4-7 days.
Shipping and delivery are free of charge!